Customer Support Agent

Full-Time | Remote

Mucho is one of the fastest-growing startups in food. We’re redefining “meal replacements” with a high-protein, nutritionally complete meal bar that actually tastes amazing. We launched in 2024 and are on track to hit $5MM+ in our first year — and we’re just getting started.

Behind every strong brand is an even stronger relationship with its customers. That’s where you come in.

🤝 The Role:

We're looking for a Customer Support Agent who can be the voice of Mucho — someone who brings empathy, energy, and solutions to every conversation. You’ll handle everything from shipping questions and product feedback to surprise-and-delight moments that keep our community coming back.

This is a high-impact, customer-facing role at a high-growth brand. You’ll be on the front lines learning what our customers love, hate, and wish for — and sharing those insights back with the team.

🧰 What You’ll Do:

• Answer customer inquiries via email, chat, and social
• Resolve issues around shipping, refunds, returns, and product info
• Coordinate with 3PL partners to troubleshoot fulfillment hiccups
• Track and flag trends in customer feedback
• Maintain macros & response templates
• Maintain internal help docs and FAQs
• Fill out forms with feedback from customer tickets

💡 The Ideal Candidate:

You’re someone who loves helping people and gets energy from solving problems. You don’t mind rolling up your sleeves. You can stay calm when things get messy. And you’re obsessed with making the customer experience feel seamless and human.

You should have:

• Experience in a customer support or CX role
• Strong communication skills — friendly, clear, and solution-oriented